Hotel policies

Booking policy

Bookings submitted through this website are direct requests. Tropic Garden Hotel confirms availability, final price, deposits and any special conditions before the booking is final.

• Estimated totals are calculated from room rates shown on the website.
• Final confirmation must come from the hotel team by WhatsApp, phone or email.
• Special requests are subject to availability.

Cancellation policy

Cancellation rules should be confirmed directly by the hotel for each booking, group request or event.

• Room bookings may have different conditions depending on date and demand.
• Events and groups may require custom terms.

Privacy policy

The booking form prepares WhatsApp or email messages and stores requests locally in the browser for staff convenience. Requests are prepared for WhatsApp or email. Backend storage can be connected if the hotel wants a central booking archive.

• Booking requests can be handled through WhatsApp, email or optional backend storage.
• For advanced live storage, the hotel can connect a booking engine, PMS or backend integration.

Website terms

Photos, descriptions and prices should be reviewed by Tropic Garden Hotel before final production publication.

Room rules

• Check-in and check-out times should be confirmed by the hotel.
• No smoking policy shown on room pages.
• Final taxes, deposits and extra charges must be confirmed by the hotel.